1. Order Processing Time
- All orders are processed within 2–5 business days after payment confirmation.
- For custom or made-to-order furniture, processing and manufacturing may take 2–6 weeks depending on design and requirements.
- Orders are not shipped on Sundays or public holidays.
2. Shipping Timeline
- Estimated delivery time: 5–12 business days after dispatch (depending on location).
- Large or bulky furniture items may take longer due to logistics handling.
- Delivery timelines are estimates and may vary due to unforeseen circumstances.
3. Shipping Charges
- Shipping charges are calculated at checkout based on:
- Product size and weight
- Delivery location
- Free shipping may be offered on selected products or promotions.
4. Delivery Process
- Furniture items are shipped through third-party logistics partners.
- For large items:
- Delivery may be ground floor only, depending on courier service availability
- Installation or assembly (if applicable) will be informed separately
5. Tracking Your Order
- Once your order is shipped, you will receive a tracking ID via email or SMS.
- You can track your shipment through the courier partner’s website.
6. Delivery Delays
Delivery may be delayed due to:
- Remote or non-serviceable locations
- Weather conditions or natural disruptions
- Transport or logistics issues
Geet Living is not liable for delays caused by external factors but will assist in resolving issues.
7. Damaged or Incorrect Deliveries
- If you receive a damaged, defective, or incorrect product:
- Notify us within 48 hours of delivery
- Share clear photos/videos as proof
Failure to report within this time may result in rejection of the claim.
8. Failed Delivery Attempts
- If delivery fails due to:
- Incorrect address
- Customer unavailability
Additional shipping charges may apply for re-delivery.
9. Serviceable Locations
- We currently ship across India.
- Delivery to certain remote areas may not be available or may require extra time.
10. International Shipping
- Currently, we do not offer international shipping (you can edit this if needed).